This article will show you how HungryHungry complies with RSA regulations
Selling Alcohol Online through HungryHungry is a great way to up revenue.
Of course the usual restrictions apply with your venue Liquor License and RSA (Responsible Service of Alcohol) regulations.
Tag Items as Alcoholic
Tagging an item as Alcohol is done via your HungryHungry Backend.
1. Click into ‘Change Menu Items ‘
- Click into ‘Items’ -Then select the menu item(s) that contain alcohol
- Click on the Advanced tab - Located under the item title
- Scroll down to “Contains Alcohol” and click the button to enable.
If this product contains alcohol, this must be ticked. Purchasing will be restricted based on customer age, and ID must be checked by the store.
-All items containing Alcohol MUST be tagged as such
-A customer is not entitled to a refund if they are under 18 or cannot provide ID. They agreed & stated they are over 18 years old when entering their date of birth in the Age Gate.
🔥Hot Tip: 'Challenge 25’ is a strategy that encourages anyone serving alcohol to ‘challenge’ anyone who looks under 25 to show appropriate ID when serving.
The Experience for your customer
Your customers will be met with an ‘Age Gate’ upon the purchase of alcohol. This will appear upon checkout if an item with alcohol is located in their cart. Customers will be asked to input their date of birth on checking out to confirm they are of legal age however it is up to the venue to confirm this if they look underage upon service.
- Customer Chooses their Drink of choice
- Add’s to cart and starts the checkout process
- Once adding in card details and information the Age gate will appear
- If a customer ‘exits’ out of the age gate a warning will appear and not allow them to continue without completing the said age gate.
- Upon delivery of the order, the server may ask for ID to confirm that the customer is over 18years of age, in accordance with RSA regulations.
A helpful reminder is: To ‘Challenge 25’ which is a strategy that encourages anyone serving alcohol to ‘challenge’ anyone who looks under 25 to show appropriate ID when serving.
Australia only allows the following identification as legally accepted proof-of-age in licensed premises: current Australian driver license or learners permit, current passport (Australian or Foreign), a government issues proof-of-age card, and in some states Gov.ID App.
Customers are NOT entitled to a refund if they are under 18. As they agreed & stated they are over 18 years old when entering their date of birth in the Age Gate.