How to get by when there's a connectivity problem or integration outage with your POS provider.
When we rely on technology every day in our businesses, and outages of any kind can be stressful. It’s important to plan for the worst case scenario, and this includes being prepared for POS integration outages.
Completing Orders during a POS Integration Outage
Plan B: Ready to Serve Tablet
- View orders as they appear in real time on your Ready to Serve Tablet.
- As each order is received, enter it into your POS and cash it off to a HungryHungry tender type (or of not available, a discount or debtor account).
If you have a printer connected also to your tablet, you can also relay these dockets to the kitchen and then input them into your POS later on.
Plan C: Orders Report
No tablet, no problem! There's a report in the HungryHungry Admin that you can use to view orders throughout any POS service disruption.
- Log into platform.hungryhungry.com
- Navigate to the “Orders Report”.
- Enable the auto-refresh.
- When a new order appears, key this into your POS manually.
Managing Order Volume during a POS Integration Outage.
A POS integration outage can be stressful for staff, especially if there's a high volume of orders. Managing customer expectations and order volumes is possible using HungryHungry features.
Enable Wait Time for in-venue.
Wait time can be set so that any in-venue customers are shown a message and expected wait time as soon as they scan the QR code to order. This can be used to let customers know upfront of expected delays.
This help guide steps through how to enable that.
Enable Throttling for out-of-venue.
Order throttling can be enabled to restrict how many orders can be placed per 15min window. This is a great alternative to closing your online store, and allows you to accept orders at a pace that your team can handle. View the throttling help guide here.