Fallback options

Sometimes, we can't send an order to your OrderMate POS automatically. This can happen for any number of reasons like a poor internet connection, your menu is out of sync or a low connection from your POS to HungryHungry. 

When this happens:

1. HungryHungry will try sending the order to the POS several times.
2. After around 5 minutes, HungryHungry will stop trying to send the order to your POS and try to send the order using one or more of the fallback methods (SMS, email)

To configure which email or phone gets the fallback messages, go to Change Store Set up > Store Info, and in the box to the right select the info tab.  

Scroll down to the bottom, and using the mobile and email forms add value to update the owner information!

Once done, click save.

You can reach out to support if you require any help with this! 

PRO TIP: You can add more than one mobile or email address! Simply click add value again, add another number or email, and then save when you are done!