Surcharges

Learn how to easily set up surcharges for public holidays and your online ordering needs.

Surcharge Types 

• Always On - Always On will apply the surcharge every day. To create this, simply toggle on ‘Always On’ and select ‘Add’.

• Daily Occurrence - Daily Occurrence allows you to enable specific days/days (eg. Sunday). To create this, simply toggle off the day/s you don’t want the surcharge to apply to and select ‘Add’. 
• Custom Date/Hours - Custom Date/Hours allows you to apply a surcharge to a specific date (eg. Public Holidays). To create this, firstly toggle off all the days listed individually. From here, add the custom date/hours and select ‘Add’. 
• Negative Surcharge - Negative Surcharge allows you to apply a discount off of your entire menu. To create this, simply add “-”  before the surcharge/discount rate (eg: -10.00). You can use either Always On, Daily Occurance, or Custom Date/Hours configurations for this. 

How to Create a Surcharge 

1. Navigate to ‘Change Store Setup’ and then select ‘Surcharges’. 
2. Click ‘Create New Surcharge’. 
3. Fill out the Title, Surcharge Name, and Surcharge Discount/Rate (%). 
4. You then have three different options of Surcharge choices - Always on, Daily Occurrence, or Custom Dates/Hours. 
5. Once you’ve created your Surcharge, select ‘Save’.

Once you have successfully created a surcharge by following the steps above, you then need to apply them to your locations and fulfillment types! 

How to apply a created surcharge

1. Navigate to ‘Change Store Setup’ and then select ‘Store Info’
2. Select the location you want to apply the surcharge to from the left-hand side. 
3. Once in the location, navigate to the ‘Fulfilments’ tab across the top. 
4. Scroll down to ‘Surcharges’ and click on the drop-down to choose the surcharge you would like to apply and select ‘Add’. 
5. Once the surcharge/s are added, simply Save and Publish your changes.