At times it might be necessary to refund a payment to a customer after they have placed an order on your HungryHungry ordering platform.
This is managed through the backend of HungryHungry, in which you’ll just need to follow the below steps:
Note: If you are POS integrated, you will then need to process the refund in your POS system to ensure that your accounts match up. For guides on how to process refunds in your POS, please reach out to your POS provider for assistance.
Navigate to 'Store Earnings & Reports' and click 'Sales and Refunds'.
Locate the order you’re wanting to refund. You can filter the search via date, order number, customer details such as name or email address, table number, or context (Delivery, Pickup, Order@Table).
Once you’ve located the order you’re wanting to refund, click the cogwheel on the right-hand side and click ‘Refund’
To make only a partial refund, change the total of the refund amount. Once confirmed, select the ‘Submit’ icon, which will finalize the refund and the customer will be refunded using the same payment method for the original order.
Once a refund has been processed, the 'Payment Status' of the orders will be shown as 'Refunded'.
Refunds are processed back to the original payment method. If this is PayPal, the refunds generally happen instantly. If the customer paid via Credit Card, ApplePay, or Google Pay this depends on the card used and their banking institution, it could take up to 1-10 business days
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