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Refunding Online Orders

At times it might be necessary to refund a payment to a customer after they have placed an order on your HungryHungry ordering platform.

This could be because you were not able to fulfil the order, you may have an item out of stock or there might have been an issue with the order itself.

This is managed through the backend of HungryHungry.

How to refund an Order


Step 1
- Login to your HungryHungry Account

If you do have access to your HungryHungry back end, please contact us.

 

Step 2 - Navigate to 'Store Earnings & Reports' and click 'Sales and Refunds'

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Step 3 - A list of orders placed will be visible. Search for the desired order and click "Refund"

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Step 4- The selected order details will be shown. To make only a part refund change the total to refund amount. Once confirmed, select the 'Submit' icon, which will finalise the refund and the customer will be refunded using the same payment method for the original order. 

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Step 5 - Once a refund has been processed, the 'Payment Status' of the orders will be shown as    'Refunded'. 


Step 6 - Once you have processed the refund in HungryHungry, you will then need to process it in your POS system to ensure that your accounts are matching up. 

If you are an OrderMate POS user, here is a quick guide: OrderMate Refunds

If you are an Impos/Doshii user, your orders will go through as a 'Tab', you will need to view the orders in Tabs and reverse it, here is a guide on how to reverse a payment in Impos

Frequently Asked Questions


How long does a refund take?
Refunds are processed back to the original payment method. If this is PayPal - the refunds generally happen instantly. If the customer paid via Credit Card, ApplePay, or Google Pay this depends on the card used and their banking institution, it could take up to a 1-10 business days


Why isn't this order is not refunding?
Sometimes you may get an error message and it will not allow you to process the refund. Most of the time this is due to the funds not yet settling from the customer's bank account into our payment gateway. Generally, refunds can be processed immediately (before the funds settle) or after they have settled. We recommend waiting for a few hours and trying again. If you still cannot process your refund please log a support ticket.