Custom SMS & Email Confirmation Page

You can add custom text to SMS Confirmations, as well as the Email Confirmations. Here is how:


  1. Navigate to Change Store Setup and then into Store Info
  2. Select your location and then navigate to the Fulfilments tab along the top. 
  3. Depending on what you have activated, you can have different SMS and Email confirmations for each fulfillment (Pick-Up, Drive-Up, Delivery). 
  4. Once you’ve selected your fulfillment to edit, simply add the text into ‘CUSTOMER INSTRUCTIONS - EMAIL/CONFIRMATION PAGE’ and/or ‘CUSTOMER INSTRUCTIONS - SMS’.
  5. Once this is completed, simply Save and Publish your changes! 

Example SMS Confirmation: 

  • Please come around the back and pick up your order from the laneway.
  • We appreciate your support. See you soon!

You will need to edit these individually for each fulfillment if you’re wanting to apply the same customization for Pick-Up, Drive-Up, or Delivery.

If you are updating your custom email confirmation, please note that this is also shown on the page that the customer sees after placing an order!

Want to learn more or have feedback for us? Say hello!

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📞 PHONE: 1300 992 650