Cross-Sell Groups

Cross-Sell Groups allow you to prompt your customers to add another item to their order by seamlessly offering some suggestions.

Cross-Sell Groups allow you to pair additional items with other menu items, such as pairing snack cross-sells with drinks or drinks and desserts with any other food items. Cross-Sells increase your average sale significantly and you can customise them to be completely unique to your venue and your customers ordering behaviours!

Our Cross-Sell feature will also make one last attempt to tempt your guests to adding more to their basket by showing a pop up with up to 5 items based on what they currently have in their basket. The items presented are based on a few factors;

  • It will prioritise cross-sell groups that have been engaged with the most
  • It will not show items that have already been added to the basket or variables of those items

Here's a sneak peek of how Cross-Sell Groups appear on your menu:

Screenshot 2024-05-30 at 1.00.34 pm Screenshot 2024-05-30 at 1.07.12 pm

Create and Attach a Cross-Sell Group 

  1. Navigate to Manage Menu and select Cross-Sell Groups.
  2. Select 'Create New Gross-Sell Group'.
  3. Within the Basic Info tab, add a Title and a Display Title. The Display Title is what appears in-front of the guest on the digital menu, so it's a create opportunity to play around with some fun wording like 'Feeling snacky?' or 'Check out our wine pairings!'
  4. Add any Items you want to be included within the Cross-Sell Group. Start by typing the name of the item into the boxes below and a list of all matching items should appear shortly after.
  5. Once your items are added, navigate to the 'Menu Sections' tab to attach the Cross-Sell Group to either specific Menu Items or an entire Menu Section by selecting 'select all' next to the Menu Section. 
  6. Save and Publish your changes!

You can have up to 10 items within a Cross-Sell Group, so feel free to mix and match! 

Cross-Sell Group Functionalities 

Besides providing your customers with added suggestions, we have also eliminated certain possibilities from happening to ensure your Cross-Sell Groups are an enjoyable customer experience. These include: 

  • Having an item within your Cross-Sell Group appearing on the same overall item. For example, if you've added a Margherita Pizza within a Cross-Sell Group and added it to all food items, your customers won't be Cross-Sold a Margherita Pizza with their Margherita Pizza. 
  • Cross-Sell Groups adhere to Item Availability. If you've marked an item as Out of Stock, it won't appear within the Cross-Sell Group.
  • Cross-Sell Groups also adhere to Time Triggers. If you've got an item within a Time-Triggered Menu Section, it won't appear within the Cross-Sell Group outside of those timeframes. 
  • No Options, Additions, or Minuses will show on the items within the Cross-Sell Group. If you have an item with a mandatory Option, it won't appear within the Cross-Sell Group. 

Cross-Sell Group Reporting

See how each Cross-Sell Group is tracking by checking out the Cross-Sell Group report. It will tell you which items are pairing best with each other and how much additional revenue has been generated as a result.

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